Last updated: November 9, 2026
This policy applies to orders placed with Jinhua Jewelry. Contact jinhua@timesleap.com promptly and include your order number if you need to request a change or cancellation.
Before dispatch
You may request cancellation before the parcel is dispatched. We can cancel an order only if fulfillment has not progressed too far to stop it. If we confirm cancellation before dispatch, we will refund the amount paid to the original payment method. Your bank, card issuer, or PayPal may need additional time to post the refund.
After dispatch
Once the parcel has been handed to the carrier, we do not accept voluntary cancellation or change-of-mind refund requests. Shipped orders are final sale under this policy, except where applicable law requires a cancellation, return, repair, replacement, or refund. Please contact us before sending anything back so we can provide instructions.
Mandatory consumer rights
This policy does not limit rights that cannot lawfully be waived. These may include remedies for goods that are defective, incorrect, or not as described; cancellation and refund rights when an order cannot be shipped within the promised or legally required time; and statutory withdrawal rights for eligible distance purchases. For example, consumers in the EU/EEA and UK generally have a 14-day withdrawal period for eligible online goods, which can run after delivery. If such a right applies to your order, contact us within the applicable period and we will explain the return steps and process any refund required by law. Where permitted by law and disclosed before purchase, the customer may be responsible for direct return postage.
Any legally required refund will be made to the original payment method and within the time required by applicable law. Nothing here removes rights or remedies that local consumer law makes mandatory.
Unavailable or delayed orders
If an item becomes unavailable or we cannot meet a stated shipment time, we will contact you. If the law requires your consent to a delay and you do not agree, or if we cannot fulfill the order, we will cancel the affected order and refund the amount required by law.